Privacy Policy

At Cria, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.

Information We Collect

a) Personal Information

We may collect personal information when you:

  • Create an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us via email, SMS, or WhatsApp
  • Use any features on our website

This may include your name, email, shipping address, phone number, billing information, and order details. Your payment details are processed securely and are never shared with third parties, except through our payment provider.

b) Non-Personal Information

We also collect technical data such as:

  • Your IP address
  • Browser and device type
  • Pages visited and browsing behavior

This data is collected through cookies and analytics tools to help us improve user experience.

How We Use Your Information

a) Personal Information

We use it to:

  • Process your orders
  • Provide customer service
  • Send you updates, offers, or newsletters (you can unsubscribe anytime)
  • Improve our website and services

b) Non-Personal Information

This helps us:

  • Analyze site traffic and performance
  • Understand how users interact with our site
  • Optimize content and marketing efforts

Sharing Your Information

a) Service Providers

We may work with trusted third-party partners to help operate our website and deliver services. They have access only to the information needed to perform their job and are required to keep it confidential.

b) Legal Requirements

We may disclose your personal information if required by law or valid legal request (e.g., court orders, government regulations).

c) Third-Party Links & Marketing

We may share anonymous information (such as product interest or site traffic) with marketing or analytics partners—but never anything that identifies you personally.

Data Security

We use strong technical and organizational measures to keep your data safe. While no online platform is 100% secure, we do our best to protect your personal information from unauthorized access or disclosure.

Policy Updates

We may update this Privacy Policy occasionally. All changes will be posted here, and continued use of our website means you agree to the updated policy.

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If you have questions or wish to unsubscribe from our services, please contact us at criaretail@gmail.com